Refund policy

Return & Refund Eligibility

We accept returns and provide refunds only in cases where the product is received damaged, defective, or incorrect.

To be eligible for a return or refund:

• You must contact us within 3 days of receiving your order.
• The product must be damaged, defective, or different from the product ordered.
• Please provide clear photos and/or videos of the product and its packaging so that we can evaluate the issue.
• The product should be returned in its original packaging when possible.
• We may request additional information or photographs to verify the issue before approving a return or refund.

Returns or refunds will not be accepted for change of mind, personal preference, incorrect product selection, or simply because the customer no longer wants the product.

Damaged or Incorrect Items

Please inspect your order immediately after receiving it. If your item arrives damaged, defective, or you receive the wrong product, contact us at info@thebakingmama.com as soon as possible with your order number and clear photos/videos of the issue.

Once we review and approve the claim, we will provide instructions for the return or replacement/refund.

Refunds

Once the returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your payment provider or bank.

For any questions regarding returns or refunds, contact:

The Baking Mama
4 S 19, Surya Path, Jawahar Nagar,
Near Jan Upyogi Bhavan, Jaipur – 302004, Rajasthan, India

Email: info@thebakingmama.com